Orders are typically processed and shipped within 24–48 hours. Delivery times vary by location, but most orders arrive within 2–5 business days once shipped.
You’ll receive a tracking number as soon as your order leaves our facility.
Where do you ship from?
All Monart orders ship from the United States, ensuring fast, reliable delivery and careful handling of our chocolates.
How do you ensure freshness?
Our chocolates are crafted in small batches and packaged with care to preserve freshness, texture, and flavor. We do not mass-produce, allowing us to maintain consistent quality with every order.
For best results, we recommend enjoying your chocolates soon after delivery.
How should I store my chocolates?
To maintain quality:
Store in a cool, dry place
Keep away from direct sunlight and heat
Do not refrigerate unless absolutely necessary
Ideal storage temperature is 60–68°F (16–20°C).
Will my chocolate melt during shipping?
We take precautions to minimize heat exposure; however, chocolate is sensitive to high temperatures. During warmer months, we recommend selecting expedited shipping and ensuring someone is available to receive the package.
If you have concerns, feel free to contact us before placing your order
Do you offer gift packaging?
Yes. Our chocolates are designed with elegant presentation, making them perfect for gifting. Gift packaging options may be available at checkout depending on the product selected.
Can I include a gift message?
Yes. Gift messages can be added during checkout where available. Messages are printed and included with your order at no additional charge.
Are your chocolates suitable for special occasions or corporate gifting?
Absolutely. Monart chocolates are ideal for:
Birthdays & anniversaries
Holidays & celebrations
Corporate gifts & client appreciation
For bulk or custom gifting inquiries, please contact us directly.
Do you accept returns or refunds?
Due to the perishable nature of chocolate products, we are unable to accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will work with you to resolve the issue promptly.
Is checkout secure?
Yes. Our website uses secure, encrypted checkout technology to protect your personal and payment information. We accept major credit cards and secure payment methods.
How can I contact Monart?
If you have any questions or need assistance, please reach out to us through our Contact Us page. Our team is happy to help and typically responds within 24 hours.
Do you sell wholesale?
Yes. Wholesale opportunities are available for approved partners. Please contact us with your business details for more information.